IT Support Desk
Created by Frog Education
SCREENSHOTS
Description
Relieve the strain on the network team by building a knowledgebase within the IT Support System, enabling users to look for a solution prior to opening a ticket. Common questions can be answered quickly reducing time to resolution.
Staff can use their existing Frog login to access IT support and log tickets. The IT team can allocate tickets and easily view open tickets (overall or attached to an individual team member).
Network managers can use the featured analytics to report back to senior leaders on usage and performance. There’s flexibility within the IT Support System to customise elements such as background screens and additional features can be built using FrogCode.
The IT Support Desk site uses the following features out of the box...
Users 
Analytics 
Calendars 
Data Viewer 
Forms 
Noticeboard 
Shared Folders 
Site List 
Contribute
Have you got a great resource that you would like to share with the Frog community of schools?
Or have you got an idea of something that would be really useful for all schools?
Let us know and we will get it onto the Frog Store...